F.A.Q

Frequently Asked Questions (FAQs)
Welcome to Everlium’s Help Center – Your Questions, Answered.
🛍️ Ordering & Products
Q: What kind of products do you sell?
A: Everlium offers a wide range of general products, from home goods and tech accessories to lifestyle essentials. We’re always updating our catalog to bring you practical, innovative items you'll love.
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders, save shipping info, and access special offers.
Q: Can I change or cancel my order after placing it?
A: We process orders quickly, so please email support@everlium.com within 1–2 hours of placing your order. If it hasn’t shipped yet, we’ll do our best to help.
🚚 Shipping & Delivery
Q: Where do you ship?
A: We currently ship to the USA, Canada, UK, Australia, and New Zealand.
Q: How long does shipping take?
A: Shipping typically takes 5–7 business days, depending on your location. You'll receive a tracking number once your order is ready.
Q: Do you offer free shipping?
A: Free shipping is available on select products or during promotional offers. Check your cart or homepage banners for current deals.
Q: Will I be charged customs or import fees?
A: International orders may be subject to duties or taxes upon arrival, which are the responsibility of the buyer.
🔁 Returns & Refunds
Q: What is your return policy?
A: If you're not satisfied, you must notify us within 48 hours of receiving your order. Returns must be made within 15 days, and items must be unused and in original packaging.
Q: How do I start a return?
A: Email us at support@everlium.com with your order number, reason for return, and a photo if applicable. We’ll send you instructions and a return address.
Q: Do I have to pay for return shipping?
A: Yes, unless the item was defective or incorrect.
💳 Payments & Security
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, PayPal, and other secure payment methods at checkout.
Q: Is it safe to shop on your website?
A: Absolutely. Our website uses industry-standard SSL encryption to protect your data and payment info.
💬 Contact & Support
Q: How can I contact you?
A: You can reach us at:

General questions: info@everlium.com
Order support: support@everlium.com

We typically respond within 24 hours on business days.